Allergy Policy

At Aliments Alexa, we understand the importance of catering to individuals with food allergies and sensitivities. We prioritize the safety and well-being of our customers and strive to provide accurate and reliable information about our products. To ensure a safe dining experience, we have implemented the following allergy policy:
1. Ingredient Transparency:
   - We carefully label all our food products with a complete list of ingredients.
   - Our labels clearly identify common allergens such as peanuts, tree nuts, dairy, eggs, soy, wheat, and gluten.
2. Allergen Awareness Training:
   - Our staff members undergo comprehensive training to understand common food allergies and the potential risks associated with cross-contamination.
   - We educate our employees about proper handling, storage, and cleaning procedures to prevent cross-contact of allergens.
3. Allergen Management and Prevention:
   - We take precautions to minimize the risk of cross-contact between allergens during food preparation.
   - We maintain separate preparation areas and utensils for different allergens wherever possible.
   - Our staff follows strict protocols for cleaning and sanitizing surfaces, utensils, and equipment to prevent cross-contamination.
4. Menu Customization and Accommodations:
   - We offer menu customization options to accommodate specific dietary needs and allergies.
   - Our staff is trained to assist customers in selecting appropriate dishes and modifying ingredients to avoid allergens.
   - We encourage customers to communicate their allergies and dietary requirements to our staff members when placing an order.
5. Allergy Information Resources:
   - Our customer service representatives are available to answer any allergy-related queries and provide additional information about our products.
6. Continuous Improvement:
   - We regularly review and update our allergy policy to align with the latest industry standards and regulations.
   - We welcome feedback from our customers regarding their allergy-related experiences and suggestions for improvement.
Please note that while we take extensive precautions to prevent cross-contamination, we operate in a kitchen environment that handles various allergens. Despite our best efforts, we cannot guarantee that our products will be completely free from traces of allergens.
If you have any specific concerns or questions about our allergy policy or any of our products, please don't hesitate to reach out to our customer service team. We are committed to providing a safe and enjoyable dining experience for all our customers.
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Food allergy is a hypersensitivity reaction of the immune system to a food protein called "allergen". It can be immediate or delayed, limited or generalized. 
The reaction occurs after ingestion or inhalation of a food. It can also occur after a food comes into contact with the skin. An allergic reaction is sometimes severe and can even be fatal.
Although allergies can occur at any age, they are particularly common in children. The most noticeable onset is before the age of 4. Many children will outgrow their allergy by adulthood. 
Health Canada estimates that 6% of babies, 3% of children and 1-2% of adults are affected by one or more food allergies.

Food intolerance

This is an inability to digest or absorb certain foods or their components. The immune system is not involved. Rather, it is the digestive system. To learn about the symptoms, consult the food intolerance page.

Gluten-free versus wheat-free

A "gluten-free" claim cannot be used interchangeably with a "wheat-free" claim. Gluten can be present in products that do not contain wheat. Gluten is present in wheat (including spelt and kamut), oats, barley, rye and triticale. Individuals with a wheat allergy react to wheat gluten proteins, as well as other proteins present in wheat. Individuals with celiac disease, an autoimmune disorder among genetically susceptible individuals, experience adverse symptoms when exposed to gluten from any of the sources listed above. "Gluten-free" claims must follow the requirements outlined above.
Products with "wheat-free" claims must follow the requirements in "(Naming the food allergen)-free" claims. For more information on wheat allergies, refer to Wheat & triticale – priority food allergens. Inspection.canada